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Accessibility Statement

We aim to meet WCAG 2.1 Level AA. This page says what we have done, what we know is still outstanding, and how to tell us when we have got something wrong.

Last updated 31 July 2026

Our target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That is the standard most commonly referenced under the Americans with Disabilities Act for public-facing websites.

What we have implemented

  • Keyboard access. Every interactive element is reachable and operable by keyboard, with a visible focus outline. The mobile menu traps focus while open and closes on Escape.
  • Skip link. A “Skip to main content” link is the first focusable element on every page.
  • Semantic structure. One h1 per page, headings in order, landmark regions, and lists marked up as lists.
  • Form labels and errors. Every field has a real label. Validation errors are associated with their field via aria-describedby and marked with aria-invalid, so they are announced rather than only shown in red.
  • Multi-step form focus. Advancing a step in the quote wizard moves focus to the new step’s heading, so keyboard and screen-reader users are not stranded.
  • Toggle state. Selection buttons expose aria-pressed, and the accordion exposes aria-expanded, rather than relying on colour alone.
  • Live regions. The estimator readout, the ZIP result, and form confirmations are announced as they update.
  • Reduced motion. The scrolling banner and all transitions are disabled when your system requests reduced motion.
  • Colour contrast. Body text and interface text are chosen to meet the AA contrast ratio against their backgrounds.
  • Zoom and reflow. Layouts reflow to 320 px without horizontal scrolling, and text scales without loss of content.

Known limitations

We would rather list these than pretend they are not there.

  • Images are placeholders. The hatched blocks marked [ PHOTO SLOT ] are awaiting real photography. Descriptive alternative text will be written for each image when it is supplied.
  • No formal audit yet. Conformance so far is based on our own testing, not an independent third-party audit.
  • Assistive technology coverage. We have not yet tested against the full matrix of screen readers and browsers.
  • The map block is a placeholder. When a real map is added it will be paired with a text list of covered ZIP codes, which is already published on each service area page.

Tell us about a barrier

If something on this site stops you doing what you came to do, we want to hear about it — and we will help you complete the task in the meantime.

Tell us the page, what you were trying to do, and what happened. We aim to respond within two business days. Anything you can do on this site you can also do by phone, including getting a full written estimate.

Ongoing work

Accessibility is not a one-time task. We re-check keyboard paths, contrast, and form semantics whenever we change the site, and we will update the known limitations above as they are resolved.